Question 1

What is CERAGEM Shaw?

Accepted Answer

A private thermal wellness lounge in Mandaluyong dedicated to preventive spine wellness — the Philippines' premier CERAGEM experience center.

Question 2

Is my first visit complimentary?

Accepted Answer

Yes. Your introductory session is offered by invitation and includes a personal walk-through of the lounge.

Question 3

How do I book a session?

Accepted Answer

Reserve through our booking form. Our team will confirm your time and prepare a private suite.

Question 4

What should I wear?

Accepted Answer

Comfortable, loose clothing. There is no changing required.

Question 5

What is the CERAGEM Master V4?

Accepted Answer

A flagship personal thermal wellness device with intelligent spine scanning and ceramic thermal rollers.

Question 6

How long is a session?

Accepted Answer

Programs typically run 30 to 40 minutes.

Question 7

Is it safe for daily use?

Accepted Answer

Yes. It is designed for gentle, daily preventive care.

Question 8

What does membership include?

Accepted Answer

Regular access to the lounge, priority booking, and curated wellness rituals.

Question 9

Can I try before joining?

Accepted Answer

Yes — we recommend starting with a complimentary session.

Question 10

Can families share a membership?

Accepted Answer

Yes. Our Couple and Family memberships are designed for shared care.

Question 11

Can I own the Master V4 at home?

Accepted Answer

Yes. We offer white-glove delivery, professional installation, and ongoing support.

Question 12

What warranty is included?

Accepted Answer

A manufacturer warranty with an annual service visit built in.

Question 13

How do I schedule a home consultation?

Accepted Answer

Book a private consultation at the lounge and our team will guide the next step.

Question 14

Is the technology certified?

Accepted Answer

The Master V4 is an FDA-cleared personal thermal device.

Question 15

Are the suites private?

Accepted Answer

Yes. Each session is enjoyed in a fully private suite.

Question 16

Do you offer financing?

Accepted Answer

Please speak with our team at your consultation to discuss the options currently available.

Question 17

What are your hours?

Accepted Answer

Mon and Wed–Fri, 10:00 am – 8:00 pm. Sat–Sun, 10:00 am – 5:00 pm. Closed Tuesdays.

Question 18

Where are you located?

Accepted Answer

Ground Floor, 500 Shaw Zentrum, Shaw Blvd, Mandaluyong City, 1522.

Everything you'd like to know.

Your Wellness Journey Starts Here.